Welcome to www.lauraashleyusa.com
www.lauraashleyusa.com is owned and operated by Laura Ashley, Inc. The company’s mailing address is 7000 Regent Parkway, Fort Mill, South Carolina 29715.
All users of this website agree that their access to and use of this website are subject to the terms and conditions set forth in this notice and that any such access or use is undertaken at the user's own risk. These terms and conditions further are subject to change at any time without prior notice. Any such changes will be reflected on the Terms and Conditions page of the lauraashleyusa.com website. These terms and conditions only apply if you are dealing with Laura Ashley, Inc. as a consumer.
Permitted Use of Content
Users are not permitted to reproduce, distribute or modify the information or materials located on this website in any way without prior written permission by Laura Ashley, Inc.
You may exchange or return most merchandise for a full refund, less shipping charges, based on the original form of payment, unused and in the original packaging within 30 days of receipt of delivery. Non returnable items will be indicated on product pages.
We do not refund return shipping charges, unless the error is made by lauraashleyusa.com or the merchandise is defective. You will be responsible for the cost of shipping the returned items. Please note that returned shipping charges will be credited against your refund amount.
Defective merchandise may be exchanged or returned for full refund based on the original form of payment within 90 days of receipt of delivery.
Returning Items Purchased
Lauraashleyusa.com can only accept return merchandise that has been purchased from lauraashleyusa.com. Merchandise purchased from other Internet sites, stores or anywhere else cannot be returned to lauraashleyusa.com. Merchandise not purchased from lauraashleyusa.com will not be accepted and will be returned to the sender, at the sender's cost. We will not be responsible for any items not purchased from lauraashleyusa.com that are returned to us.
To return merchandise purchased from other sites or stores, please contact the retailer in which you bought the item(s) for full details.
If you have any questions or would like assistance with a return, please contact us by email at: firstname.lastname@example.org or our toll free number: 1-855-396-6100 Monday – Friday 9:00 a.m. through 4:30 p.m. EST.
Return and Exchange Instructions
Defect and Damage
Once delivered, it is your responsibility to inspect and report to customer service any visible damage/defect to the products. All visible damages should be reported within three days of delivery. If you believe our products are of an unsatisfactory quality, please contact Customer Service to process a return.
Our products are designed for domestic use only. Products sold through this website are intended solely for the personal, non-commercial use of our customers and potential customers. Our products are not being offered for re-sale by purchasers thereof.
Product Descriptions, Features, & Specifications
Every effort is taken to ensure that the products supplied correspond as closely as possible to the samples on our Website, but they may vary due to unique and characteristic variations of natural materials. We are not responsible for any such variations, which add to the unique quality of the product, including but not limited to the following:
Prices displayed on this website are quoted in U.S. currency and are valid and effective only in the United States. The prices displayed on the website are subject to change at any time with or without notice. Always review pricing at the time of checkout. Your placement of an order through this Website constitutes your offer to purchase the items selected by you. We may accept or reject your offer, and your offer is not accepted by Laura Ashley until we fully process it.
In some States we are required by law to collect states taxes on shipments to those states where delivery is made. The tax rate applied to your order will generally be combined state and local rates for the address to where your order was shipped. Therefore, the sales tax rate applied to your order may be different for any order shipped to your home address than it is for an order for the very same items shipped to your work address.
Laura Ashley, Inc. partners with shipping industry leader FedEx for merchandise delivery. You have options when it comes to shipping methods offered on some lauraashleyusa.com products. We offer five levels of service: a). Ground Shipping b). SmartPost c). 2nd Day Shipping, d). Express Saver, and e). Overnight Shipping. All shipping charges will be calculated according to FedEx pricing structure on the weight and size of the package. Depending on the destination of the package(s) and service chosen, a customer can expect to receive their order within 1-7 business days from the ship date. Please see specific details per service below. It is your responsibility to provide an accurate, secure delivery address.
Please note that hotels and temporary accommodation addresses are not acceptable for shipping merchandise.
Standard Shipping Services
A business day is considered any day other than Saturday, Sunday, a holiday or other business closing days.
For your convenience, shipping charges will appear at check out in the box marked "shipping charges." Please note there are no residential or Saturday delivery surcharges for items shipped via SmartPost.
We are only able to accommodate one "Ship-to" address per order. If you would like to send multiple items to multiple addresses, please complete a separate order per "Ship-to" address.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was uploaded onto the website. Although we aim to keep our website as up to date as possible, the information including product descriptions appearing on the website at a particular time may not always reflect current offerings exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our ordering policy. Please note that in the event that an error is identified, non-acceptance of an order by us may occur, subject to your statutory rights.
Unless specifically provided, we make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss, damage or injury caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Concerns regarding any external link should be directed to its website administrator.Creating or maintaining any link from another website to any page on this website without prior written permission by Laura Ashley, Inc. is prohibited. Any permitted links to this website must comply with all applicable laws, rules and regulations.
You recognize and agree that all copyright, database rights, trademarks and all other intellectual property rights in all material and/or content of this website is owned by Laura Ashley, Inc. or our licensees and shall remain at all times vested in us or our licensors as expressly authorized by us or our licensees.
Any materials, inventions, development, improvements, methods, know-how, ideas, concepts suggestions, compositions, designs, patterns, and techniques transmitted to this website can be used by Laura Ashley, Inc. without approval or compensation to you. Please do not submit any items to this site that require compensation or that you consider confidential.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
Liability & Warranty
Risk & Title
All title, ownership and risk to the ordered products will pass to you when they have been delivered to you. Once the products have been delivered to you, they will be held at your own risk and we will not be liable for them.
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Please be assured that none of these cookies store personally identifiable information. We would like to continue to personalise your advertising experience and make it as relevant as possible, however if you do want to opt-out of this then please follow this link opt-out. Please also be aware that if you decide to remove all cookies from your computer we will no longer know that you have opted out and therefore it is possible you will receive Laura Ashley advertising after their deletion.
You confirm that, in agreeing to accept these terms and conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation.
If any provision contained in these terms and conditions is considered by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other terms and conditions which shall remain in full force and effect.
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party without our written consent. We reserve the right to transfer, assign, novate or subcontract any of our rights or obligations under these terms and conditions or any related contract to any third party.
A failure by us to exercise or enforce any right conferred upon us by these terms and conditions shall not be deemed to be a waiver of such right or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.
Jurisdiction and Law
The laws in South Carolina govern these conditions and all disputes will be subject to the exclusive jurisdiction of the courts of South Carolina in the United States of America.
Our Right to Refuse
Our employees have a right to work in a non-threatening environment, at all times. We reserve the right to refuse sale of any products, services and/or contact with any individual or company whom displays threatening or otherwise offensive behavior towards our staff.
The Laura Ashley Interior Design Program (the “IDP”) is owned and operated by Laura Ashley, Inc. (the “Company”). The Company’s mailing address is 7000 Regent Parkway, Fort Mill, South Carolina 29715. All discounts offered through this program are available only via www.lauraashleyusa.com or by telephone order as described below.
All participants in the IDP agree that their access to and use of the 20% discount off full retail price of Laura Ashley fabric and wall covering merchandise (“IDP Discount”) is subject to the terms and conditions set forth in this notice. The terms and conditions set forth herein, including the amount of the IDP Discount, are subject to change at any time without prior notice. Any such changes may be reflected on the Terms and Conditions page of the lauraashleyusa.com/trade section of website, which is incorporated by this reference into these Terms and Conditions. In the event of a conflict between these Terms and Conditions and those appearing on the website, these Terms and Conditions shall control. These terms and conditions only apply if you are dealing with the Company, as an interior design trade professional.
Use of Laura Ashley Interior Design Program
For Returns, Exchanges, Requests, Cancellations, Prices, Payments, Tax Policies, Submissions, Indemnity, Liability and Warranty, Data Protection and Privacy, and Shipping, please review the general Laura Ashley Inc. terms and conditions above.
We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use the website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.