Returns, Exchanges & Cancellations
You may exchange or return most merchandise for a full refund, less shipping charges, based on the original form of payment, unused and in the original packaging within 30 days of receipt of delivery. No refunds or exchanges on perfume, toiletries, cut fabric, or opened wallpaper. Items marked Final Sale are not eligible for refund or exchange.
We do not refund return shipping charges, unless the error is made by lauraashleyusa.com or the merchandise is defective. You will be responsible for the cost of shipping the returned items. Please note that returned shipping charges will be credited against your refund amount.
Defective merchandise may be exchanged or returned for full refund based on the original form of payment within 90 days of receipt of delivery.
Returning Items Purchased
Lauraashleyusa.com can only accept return merchandise that has been purchased from lauraashleyusa.com. Merchandise purchased from other Internet sites, stores or anywhere else cannot be returned to lauraashleyusa.com. Merchandise not purchased from lauraashleyusa.com will not be accepted and will be returned to the sender, at the sender’s cost. We will not be responsible for any items not purchased from lauraashleyusa.com that are returned to us.
To return merchandise purchased from other sites or stores, please contact the retailer in which you bought the item(s) for full details about a return.
If you have any questions or would like assistance with a return, please contact us by email at: firstname.lastname@example.org or at our toll free number: 1-855-396-6100 Monday – Friday 9:00 a.m. through 4:30p.m. EST.
Return and Exchange Instructions
- When you are making either a return or exchange request, please contact Customer Service by email at email@example.com or at our toll free number 1-855-396-6100 for processing. The Customer Service hours are Monday-Friday 9:00 a.m. through 4:30 p.m. EST.
- Customer Service must be contacted within 30 days of receipt of your delivery, in order to request a refund.
- A return label will be supplied with selected merchandise. If your order includes a return FedEx shipping label, contact Customer Service to request a Return Merchandise Authorization (RMA) code.
- If a return label is not included in your package, contact Customer Service to request a return FedEx shipping label along with a Return Merchandise Authorization (RMA) code. Once your request is processed, you will receive your label via email.
- Please send merchandise back to Laura Ashley with proof of purchase (such as the receipt), unused, with the return authorization code, and in the original packaging within 30 days of receipt of delivery.
- You must deliver the returned package to FedEx or FedEx drop off location. Laura Ashley, Inc. is not responsible for arranging product to be picked up and returned for processing.
- We will process your return or exchange within 7 days of receipt, though it will take longer to appear on your statement. After your return or exchange is accepted, we will notify you by email and refund your original form of payment less shipping cost. Products that are sent to us for return or exchange will remain your responsibility until we receive them.
- For hygiene reasons, pillows, duvets and bed sheets cannot be returned or exchanged, once the protective seal has been opened; unless confirmed as defective.
- Fabric cannot be returned or cancelled, unless confirmed as defective by Laura Ashley, Inc.
- Perfume, toiletries, and opened rolls of wallpaper are not eligible for refund or exchange.
- When requesting a cancellation, please immediately contact Customer Service by email at firstname.lastname@example.org or at our toll free number 1-855-396-6100 for processing. The customer service hours are Monday-Friday 9:00 a.m. through 4:30 p.m. EST.
- In order for a cancellation to be processed, you must request the transaction be cancelled before it has been shipped. Once an order is shipped, you will have to request a return. Please see the return instructions.
Defect and Damage
Once delivered, it is your responsibility to inspect and report to customer service any visible damage/defect to the products. All visible damages should be reported within three days of delivery. If you believe our products are of an unsatisfactory quality, please contact Customer Service to process a return.