Sales & Offers


Returns and Cancellations

You may return most merchandise for a full refund based on the original form of payment, and in the original packaging within 30 days of receipt of delivery. We will only accept returns of unworn, unused, unwashed, undamaged or defective merchandise. Non-returnable items will be indicated on product pages (i.e. opened wallpaper and wallpaper samples).  Items marked Final Sale are not eligible for a refund.

Shipping charges are non-refundable, unless the error is made by or the merchandise is defective. You will also be responsible for the cost of shipping the returned items. 

Defective merchandise may be returned for full refund based on the original form of payment within 90 days of receipt of delivery. Defective refers to a product that is faulty due to a manufacturer flaw and is evaluated at the discretion of Laura Ashley USA. 

Returning Items Purchased can only accept return merchandise that has been purchased from Merchandise purchased from other Internet sites, stores or anywhere else cannot be returned to and will not be accepted; items will be returned to the sender, at the sender’s cost.  We will not be responsible for any items not purchased from that are returned to us.

To return merchandise purchased from other sites or stores, please contact the retailer from which you bought the item(s) for full details about a return.

If you have any questions or would like assistance with a return, please contact us by email at: or at our toll free number: 1-855-396-6100 Monday – Friday 9:00 a.m. through 4:00 p.m. EST. 

Return Instructions

  • When you are making a return request, please complete the Return Form.
  • Customer Service must be contacted within 30 days of receipt of your delivery, in order to request a refund.
  • Contact Customer Service at to request a Return Merchandise Authorization (RMA) code. 
  • Returns must be accompanied by an RMA code.
  • Please send merchandise back to Laura Ashley with proof of purchase (order invoice /receipt), unused, with the return authorization code, and in the products original packaging within 30 days of receipt of delivery. Products not returned in the condition in which it was received and in suitable packaging will be returned to sender at their cost.
  • We will process your return within 7 days of receipt, though it will take longer to appear on your statement. After your return is accepted, we will notify you by email and refund your original form of payment. You will also be responsible for the cost of shipping the returned items. Products that are sent to us for return will remain your responsibility until we receive them.
  • For hygiene reasons, sleeping pillows, duvet inserts, and mattress pads cannot be returned, once the packaging has been opened; unless confirmed as defective. Duvets, bedding, bed sheets, and blankets can only be returned new and unused; and in the original packaging; unless determined as defective.
  • Opened wallpaper and wallpaper samples cannot be returned unless confirmed defective..

Cancellation Instructions

  • When requesting a cancellation, please immediately contact Customer Service by email at or at our toll free number 1-855-396-6100 for processing. The customer service hours are Monday-Friday 9:00 a.m. through 4:00 p.m. EST.
  • In order for a cancellation to be processed, you must request the transaction be cancelled before the order is transmitted to our fulfillment department. Once an order is shipped, you will have to request a return. Please see the Return Instructions
  • Unfortunately, we cannot make changes to your order once submitted. If you would like to alter your order due to style, colour, or size, please place another order.

Defect and Damage
Once delivered, it is your responsibility to inspect and report to customer service any visible damage/defect to the products. All visible damages should be reported within three days of delivery. If you believe our products are of an unsatisfactory quality, please contact Customer Service to process a return.

wrap to top