Privacy & Security

Laura Ashley, Inc. is dedicated to protecting your privacy and handling your personal information in a secure and confidential manner. We know that having trust and confidence in the companies with which you do business is important to you. We value the trust you have placed in us to protect your personal information. Our commitment to you is to protect your personal information according not only to federal and state laws, but also to the standards established by our company. We maintain physical, electronic and procedural safeguards to guard all customer information we receive.

In this Policy, the words "we," "our," and "us" means Laura Ashley, Inc.; the words "you" and "your" mean our current customers and former customers.

This Privacy Policy includes information about:
The information about you we collect.Our management of information about you.The confidentiality, security, and integrity of your personal information. This Policy covers "Customer Information," which means personally identifiable information about you and your relationship with us.

The information about you we collect
We collect and use information about you and your account to service your account, respond to your needs, and manage our business. There are two categories of Customer Information we collect:

Identification Information: Information that identifies you, including your name, address, telephone number and email address. Background Information: Information we receive from you on order forms that helps us to provide products or services you request.

Our management of information about you
We manage how and when your Customer Information is shared within our company and with our affiliated companies (our parent company and other companies owned or controlled by our parent company). We also manage how and when your Customer Information is shared with companies that work for us, other third parties, and in other situations.

Managing information within our company and our affiliated companies Laura Ashley Limited located in the United Kingdom is our affiliate company. We may share any of the categories of Customer Information with our affiliated company. We share this information only as permitted by law in order to manage our business and risks, and no affiliate company will use your Customer Information for any other purposes. For example, no affiliate company will use your Customer Information received from us to market to you or otherwise to offer you any products or services.

Managing information with companies that work for us
We may share any of the categories of your Customer Information with companies that work for us. All these companies are required to keep the information we provide them confidential and may use your Customer Information only on our behalf to provide us services we request from them. These companies may include order fulfillment companies, mailing services, and data processing companies.

These companies also can provide marketing services on our behalf so that we may better offer you those of our products and services that we believe will be of interest to you. None of these companies are permitted to use your Customer Information for their own marketing or other purposes.

Other Permitted Disclosures We may disclose your Customer Information to credit bureaus when required or permitted by law. We also may disclose your Customer Information in connection with subpoenas or other legal processes, or fraud investigation or prevention, institutional risk management, and for other legally permitted reasons.

The Confidentiality, Security, and Integrity of Your Personal Information Maintaining the accuracy of your Customer Information is important. We maintain physical, electronic and procedural safeguards to protect your personal information and to help ensure that your personal information is accurate, current and complete. We also have procedures to correct inaccurate information in a timely manner, including processes to update information or remove outdated information. If you discover any information we have about you that is incorrect, please let us know.

Internally, we restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. Our employees are educated and trained on the importance of confidentiality and privacy of customer information.